Privacy policy

Data controller

Canela Global SL · NIF [B-00000000] · [Calle Ejemplo 1, 28001 Madrid, España] · info@coloridostudio.com

Data we process

The data you provide through the contact form (name, email, phone, company, service and approximate budget, and the content of your message) or when you contact us by email or WhatsApp.

In addition, for security purposes the server logs technical connection data (IP address, date and time, browser), and the form uses your IP address temporarily to prevent mass submissions (spam).

Purpose

To answer your request, prepare quotes and, if accepted, provide the contracted services and handle invoicing, and to protect the website against abuse. We do not make automated decisions or create profiles with your data.

Legal basis

Your consent when submitting the form (Art. 6.1.a GDPR), which you may withdraw at any time; pre-contractual steps taken at your request and, where applicable, the performance of a contract (Art. 6.1.b GDPR); compliance with legal obligations such as tax and accounting rules (Art. 6.1.c GDPR); and our legitimate interest in keeping the website secure (Art. 6.1.f GDPR).

Retention

If you do not become a client, we delete your request no later than 12 months after our last contact. If you are a client, we keep your data for the duration of our relationship and thereafter for the periods required by law (for example, 6 years for accounting and tax records under Art. 30 of the Spanish Commercial Code). Technical server logs are kept only for the limited period set by our hosting provider for security purposes.

Recipients

We do not share your data with third parties unless legally required (for example, with the Spanish Tax Agency). Our web hosting and email provider (Hostinger) acts as a data processor under Art. 28 GDPR and stores the data on servers located in the European Union.

If you message us on WhatsApp, your messages are also processed by WhatsApp Ireland Ltd. under its own privacy policy.

Do you have to provide your data?

Fields marked with * are required to handle your request; if you leave them empty we will not be able to reply or prepare your quote. All other fields are optional.

Your rights

You may exercise your rights of access, rectification, erasure, objection, restriction of processing and portability, and withdraw your consent at any time without affecting the lawfulness of processing carried out before its withdrawal, by writing to info@coloridostudio.com. If you believe we have not handled your data properly, you may lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).